4 must-have mobile banking features that will have customers saying “thank you” Today, the next-gen customers are demanding and expecting a level of service that requires banks to provide a banking experience that is fast, convenient and effortless. In view of the expectations and the convergence of technology, banking is also compelled to offer digitalized services to bring more customers
Nowadays End Customers demand a unified and real-time experience on all touchpoints for financial services. The current dynamics of digital innovation and the evolving needs of consumers will drive customer engagement which will be seamless across all touchpoints. Being digitally focused, customers now expect more exceptional services across platforms – Omni Channel Banking. Assuming the threats for digital disruption, Financial
The concept of tap & go payments has been around for a while since the mid-90s. Also referred to as contactless payments, the concept is pretty simple and works using radio-frequency identification (RFID) or near field communication (NFC). It makes the job of the customers easy by allowing them to simply wave or tap their contactless payment system over a
A chatbot is a computer program that can have a conversation with humans, listening to their queries and responding with relevant information. Many companies across industries have deployed chatbots and helped differentiate themselves in a crowded marketplace. Banks aren’t left behind and have been early adopters of this conversational banking trend. Using chatbots in banking is empowering banks to offer
Financial Inclusion also called Inclusive financing means providing businesses and individuals access to financial products & services which are delivered responsibly and sustainably at affordable costs. The goal of Financial Inclusion is to address and offer solutions to the constraints that come in the way of providing equal opportunities to access financial services. Why Financial Inclusion Matters? Underserved, SMEs, entrepreneurs,
What is Blockchain? Blockchain can be defined as a distributed, decentralized and immutable digital ledger of information which sits on the Internet. If you are wondering what does this mean? Here’s a simple explanation of this new technology; Decentralized: There is no central authority that can control or manipulate the ledger. All participants involved can talk directly to each other.