Why wait when you can walk in
FEATURES
A cloud-based queue management solution that helps banks to reduce customer waiting times. From the comfort of home or office, customer can access digital queue of nearest branch and generate a token with information alert for wait time. Token can also be generated at the Branch, in a Tablet or Kiosk provided for the purpose. Since the customer pre-selects the desired service, the next available Teller or Counter can fulfil the service requirement such as cash / cheque deposit or loan application.
value proposition Why DigiQ from Modefin
Integrates with the Bank’s existing IT assets.
Monitoring Module provides 360 understanding of the customer.
Central monitoring system displays next set of tokens to be serviced along with the counter number of tellers.
Incorporates Digital Signage for display of video and scroll ads for cross-selling of products.
Improves customer satisfaction by reducing waiting time at the Branch.
Online Feedback Form to record comments on the service quality.
Insights
Success Stories
Universal Merchant Bank Ghana
Universal Merchant Bank (UMB) is a leading indigenous bank in Ghana which offers a diverse range of financial services to meet the banking needs of its customers.
Equity Bank Kenya
Equity Bank Fuels massive Transformation; migrates 3.5 mn SIM application Tool kit users and brings flexibility, stability and cost savings.
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