Why wait when you can walk in

DigiQ from Modefin

FEATURES

A cloud-based queue management solution that helps banks to reduce customer waiting times. From the comfort of home or office, customer can access digital queue of nearest branch and generate a token with information alert for wait time. Token can also be generated at the Branch, in a Tablet or Kiosk provided for the purpose. Since the customer pre-selects the desired service, the next available Teller or Counter can fulfil the service requirement such as cash / cheque deposit or loan application.

DigiQ

value proposition Why DigiQ from Modefin

DigiQ Solution

Integrates with the Bank’s existing IT assets.

DigiQ

Monitoring Module provides 360 understanding of the customer.

DigiQ Solution

Central monitoring system displays next set of tokens to be serviced along with the counter number of tellers.

DigiQ

Incorporates Digital Signage for display of video and scroll ads for cross-selling of products.

DigiQ

Improves customer satisfaction by reducing waiting time at the Branch.

DigiQ

Online Feedback Form to record comments on the service quality.

Insights

Delve deep into our psyche, discover what makes us tick, drill down to a granular view, as we share the repository of knowledge created for the benefit of industry.

Success Stories

Case study UMB Bank

Universal Merchant Bank Ghana

Universal Merchant Bank (UMB) is a leading indigenous bank in Ghana which offers a diverse range of financial services to meet the banking needs of its customers.

Case Study

Equity Bank Kenya

Equity Bank Fuels massive Transformation; migrates 3.5 mn SIM application Tool kit users and brings flexibility, stability and cost savings.

Featured Blog Posts

Disruptive-trends

Massive digital disruption has become the norm in the banking domain. Deposits,

Digital-Payments

Covid-19, which has been ravaging the global economy and financial markets since

Cloud

To make the most of cloud operations, banks should choose the right

To learn more about DigiQ download our brochure

write to us If you are from a Bank or Financial Institution, and wish to enquire about a specific platform, product or solution.

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© 2022 Modefin. All rights reserved

© 2022 Modefin. All rights reserved