Why wait when you can walk in

DigiQ from Modefin

FEATURES

A cloud-based queue management solution that helps banks to reduce customer waiting times. From the comfort of home or office, customer can access digital queue of nearest branch and generate a token with information alert for wait time. Token can also be generated at the Branch, in a Tablet or Kiosk provided for the purpose. Since the customer pre-selects the desired service, the next available Teller or Counter can fulfil the service requirement such as cash / cheque deposit or loan application.

DigiQ

value proposition Why DigiQ from Modefin

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Integrates with the Bank’s existing IT assets.

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Monitoring Module provides 360 understanding of the customer.

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Central monitoring system displays next set of tokens to be serviced along with the counter number of tellers.

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Incorporates Digital Signage for display of video and scroll ads for cross-selling of products.

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Improves customer satisfaction by reducing waiting time at the Branch.

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Online Feedback Form to record comments on the service quality.

Insights

Delve deep into our psyche, discover what makes us tick, drill down to a granular view, as we share the repository of knowledge created for the benefit of industry.

Success Stories

Case-study-UMB-bank

Universal Merchant Bank Ghana

Universal Merchant Bank (UMB) is a leading indigenous bank in Ghana which offers a diverse range of financial services to meet the banking needs of its customers.

Case-study-2

Equity Bank Kenya

Equity Bank Fuels massive Transformation; migrates 3.5 mn SIM application Tool kit users and brings flexibility, stability and cost savings.

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write to us If you are from a Bank or Financial Institution, and wish to enquire about a specific platform, product or solution.

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© 2021 Modefin. All rights reserved

© 2021 Modefin. All rights reserved