Adding customers without
adding branches!
Equity Bank, Kenya – Case Study
About Equity Bank, Kenya
Equity Bank offers retail banking, microfinance and related services, through its branches and subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. To serve its customer base of over 9 million faster and better, the Bank has transformed 97% of all transactions into digital mode, with mobile channels processing 90% of digital transactions
Like many long-lasting customer-vendor relationships, it all started with one order – migration of SIM Application Toolkits – a task that was executed swiftly and securely within a short time span.
This was followed by more assignments, each of which reiterated Modefin’s knowledge and expertise in the African market and its ability to customize solutions. The fact that Modefin was a pioneer in Agency Banking solutions, and as a forward-looking, socially-conscious fintech enterprise was committed to reaching banking services to the unserved, underserved and unbanked also helped in strengthening the relationship.
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