Digital Queue Management System from Modefin
Why wait when you can walk in
Digital Queue Management System A cloud-based queue management approach that helps banks reduce customer waiting times.
- Customers can generate a token with an information alert for wait time from their comfort location, such as their home or office.
- Tokens can also be generated in a Tablet or Kiosk at the Branch.
- Since the customer pre-selects the desired service, the next available Teller or Counter can fulfill the service requirement, such as cash/cheque deposit or loan application.
Digital Queue Management System Features
Forecasting
Monitoring Module provides 360 understanding of the customer.
Tokenization
Central monitoring system displays next set of tokens to be serviced along with the counter number of tellers.
Service Customization
Incorporates Digital Signage for display of video and scroll ads for cross-selling of products.
Appointment Scheduling
Improves customer satisfaction by reducing waiting time at the Branch.
Feedback and Survey Integration
Online Feedback Form to record comments on the service quality.
To learn more about Digital Queue Management System download our brochure
Insights
Success Stories
Universal Merchant Bank Ghana
Universal Merchant Bank (UMB) is a leading indigenous bank in Ghana which offers a diverse range of financial services to meet the banking needs of its customers.
Equity Bank Kenya
Equity Bank Fuels massive Transformation; migrates 3.5 mn SIM application Tool kit users and brings flexibility, stability and cost savings.
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