Digital Queue Management System from Modefin

Why wait when you can walk in

Digital Queue Management System A cloud-based queue management approach that helps banks reduce customer waiting times.

An efficient approach to reduce the customer waiting times for a service or transaction.
Digital Queue Management System From Modefin

Digital Queue Management System Features

Forecasting

Forecasting

Monitoring Module provides 360 understanding of the customer.

Tokenization

Tokenization

Central monitoring system displays next set of tokens to be serviced along with the counter number of tellers.

Service Customization

Service Customization

Incorporates Digital Signage for display of video and scroll ads for cross-selling of products.

Appointment Scheduling

Appointment Scheduling

Improves customer satisfaction by reducing waiting time at the Branch.

Feedback And Survey Integration

Feedback and Survey Integration

Online Feedback Form to record comments on the service quality.

Insights

Delve deep into our psyche, discover what makes us tick, drill down to a granular view, as we share the repository of knowledge created for the benefit of industry.

Success Stories

Case study UMB Bank

Universal Merchant Bank Ghana

Universal Merchant Bank (UMB) is a leading indigenous bank in Ghana which offers a diverse range of financial services to meet the banking needs of its customers.

Case Study

Equity Bank Kenya

Equity Bank Fuels massive Transformation; migrates 3.5 mn SIM application Tool kit users and brings flexibility, stability and cost savings.

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